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Water could be off for the following reasons:
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The New Haven utility process to start water service for a new customer requires gathering information to record on the Request for Service:
A deposit is collected after closing has occurred, usually within the first week of service. This deposit is refunded to the customer after 24 months of on time payments.
New customers need to set up their trash service through the contracted provider. Currently, Republic Services holds the city contract for all residential trash and recycling. They can be reached at 800-876-9001. This service is not billed by the City of New Haven but directly by Republic Services to the customer.
The outgoing customer, or seller, is required to call to request a final read date so water service can be taken out of their name. This date usually coincides with the new customer's move in date. At this time a forwarding address is added to the account for mailing the final bill. If a deposit is still remaining on the seller's account, the deposit will be refunded after the final bill has been paid to a $0 balance.
The seller will also need to call the trash provider to stop their trash service and billing, Republic Services, at 800-876-9001.