The New Haven utility process to start water service for a new customer requires gathering information to record on the Request for Service:
- Property Address
- Name of property owner
- Date of Birth
- Telephone number
- Purchase or Rental property
- Date of closing/date of possession
A deposit is collected after closing has occurred, usually within the first week of service. This deposit is refunded to the customer after 24 months of on time payments.
New customers need to set up their trash service through the contracted provider. Currently, Republic Services holds the city contract for all residential trash and recycling. They can be reached at 800-876-9001. This service is not billed by the City of New Haven but directly by Republic Services to the customer.