The City of New Haven, IN Utility Office administers water, sanitary sewer and storm water to properties within the city limits and the surrounding area. We are dedicated to meeting the needs of our customers and strive to relay accurate information and service.
Payments can be mailed to:
City of New Haven Utilities
PO Box 570
New Haven, IN 46774
Payments can be brought to:
815 Lincoln Hwy. East
New Haven, IN 46774
Located on the east side of the parking lot of City Hall
By credit or debit card. The following cards are accepted: VISA/MasterCard/American Express/Discover. A convenience fee is charged by the card processing company.
Call 1-866-670-3036 and pay by credit or debit card. A convenience fee is charged by the card processing company.
Automatic payment from your checking or savings account on the 7th of every month with no hassles and no late fees. See Document/Forms
The New Haven utility process to start water service for a new customer requires gathering information to record on the "Request for Service":
Name of property owner
Date of Birth
Purchase or Rental property
Date of closing/date of posession
A deposit is collected after closing has occurred , usually within the first week of service. (This deposit is refunded to the customer after 24 months of on time payments.)
New customers need to set up their trash service through the contracted provider. Currently, Republic Services (https://www.republicservices.com) holds the city contract for all residential trash and recycling. They can be reached at 1-800-876-9001. This service is NOT billed by the City of New Haven but directly by Republic Services to the customer.
The outgoing customer, or seller, is required to call to request a final read date so water service can be taken out of their name. This date usually coincides with the new customer's move in date. At this time a forwarding address is added to the account for mailing the final bill. If a deposit is still remaining on the seller's account, the deposit will be refunded after the final bill has been paid to a $0 balance.
The seller will also need to contact the trash provider to stop their trash service and billing, Republic Services, 1-800-876-9001.
Water could be off for the following reasons:
* water main break
*an account was never established
Hours of Operation