City of New Haven City-Wide Trash Service
The City of New Haven has offered city-wide garbage service since 2006. Optional bi-weekly recycling service is also an option for residents. After being awarded a five (5) year contract in 2015, Republic Services is the current provider for the City of New Haven.
For questions on how to sign up for trash and recycling service, questions about your bill, or other general questions regarding trash service, contact Republic Services at (800) 876-9001.
Frequently Asked Questions
1Are residents able to “opt out” of city-wide trash pick-up entirely?
No. Residents cannot “opt out” of this service in its entirety. In order to maintain a low rate, all residents must participate.
2Are residents able to “temporarily suspend” their trash service?
Yes! For those residents who have their water/well and/or sewer service temporarily suspended, and are current with their trash bill, you will have the opportunity to “temporarily suspend” trash service. (Definition of “service suspended” means that water will be shut off at the curb by the New Haven Utility Department.) This would include vacant properties and those residents who travel south for the winter.
3What are the collection hours for trash pick up?
The hours for trash collection will be from 6:00 a.m. to 6:00 p.m.
4What is the designated day for optional recycling service?
Recycling collection is a bi-weekly service and residents should contact Republic Services for the collection schedule.
5Where should I set my tote(s) out for collection?
In order to allow pick up service to run smoothly, Republic Services is asking all residents to set your trash totes and recycling totes out to the curb (with the front of the lid facing the curb for easy disposal) and keep each tote 3 feet away from obstructions, including other totes, mailboxes, fences, etc.
6Trash & Recycle Carts
Cart delivery, removal or exchanges occurs every three (3) working days. If you need to call for a cart delivery, removal or exchange after confirming the service you need, please contact customer service at 1-800-876-9001
7Collection Questions and Residents who Require Special Assistance
Questions on trash collection and any residents who require special assistance (i.e., elderly and disabled) should contact Republic Services Customer Service.
Bulk item service occurs the first full week of every month. “First full week” of the month is defined when service occurs on the first Monday of the month and service runs uninterrupted through Friday.
9Residents can set out ONE bulk item per month which will be collected FREE OF CHARGE.
One (1) single bulk item can be picked up at your curb at NO CHARGE when it is set out for collection during the first full week of the month on your day of collection. (This includes furniture and appliances.) Residents must contact Republic Services to schedule any bulk item pick-ups at 1-800-876-9001.
10What if I have additional bulk items either the first full week or cannot wait until the first full week?
When you have more than one item, residents will need to purchase a $15.00 sticker (at New Haven City Hall) for each additional bulk item to be collected. (This includes furniture and appliances. Please note a mattress and box spring counts as two separate items.) The sticker for additional items needs to be pinned or taped to each bulk item. Residents must contact Republic Services to schedule any bulk item pick-ups at 1-800-876-9001.
Please note that for larger units such as (refrigerators, freezers, air-conditioners), certification of refrigerant removal must be on the unit along with a $15.00 sticker prior to pick-up by Republic Services. Residents must contact Republic Services to schedule any bulk item pick-ups at 1-800-876-9001.
The following items are prohibited and will not be collected as bulk items: electronic equipment, (i.e., televisions, laptops, computers, including monitors, keyboards, hard drives, handheld electronic devices, batteries, radio/stereo components, fluorescent bulbs) will not be picked up as bulk items. Residents should contact the Allen County Solid Waste District for any electronic items at 449-7265.
13Notification & Communication
Republic Services will forward letters directly to residents for any changes to services, including route change, service day pick-ups, billing, suspension of service or any other notifications related to service. If service is delayed or postponed due to inclement weather, Republic Services will issue “automated calls” to residents and issue a public announcement regarding service. Residents can also watch your local news channels for any delay or postponement of services.
14Will the trash fee be included on my water bill?
No! Customers will receive a separate invoice from Republic Services.
15What if I have questions about my bill?
For any questions regarding your invoice, please contact Republic Services directly at 1-800-876-9001.
As a reminder to all residents, §52.12 of Ordinance No. G-16-8 provides that: Trash containers and recycling containers may be set out no earlier than 4:00 p.m. on the day preceding collection and shall be removed no later than 6:00 a.m. on the day following collection; and all trash containers and recycling containers must be stored either inside the garage or on the side of the house at a minimum of four (4) feet behind the front of the house when not placed out for collection.